Billing is handled automatically each month through our secure payment system. When you enroll, you’ll set up your preferred payment method, and your membership will renew monthly until you decide to pause or cancel. You’ll also receive an email receipt each billing cycle for your records.

Yes! You can upgrade or change your membership anytime. Simply contact our front desk or email our support team, and we’ll take care of it for you. Any pricing adjustments will begin on your next billing cycle.

Your membership includes concierge-level access to your Lively provider.

You can text or email directly for questions and refills. No need to book a separate visit unless your provider recommends one. Members enjoy priority communication and a guaranteed 24-hour response time, giving you ongoing, personalized support whenever you need it.

You’ll start using your member benefits right away — no waiting period. Once your enrollment is confirmed, you can schedule your included services, message your provider, and begin saving immediately.

Yes — memberships can be canceled anytime with 30 days’ notice.
🩺 Please note:

Elite Club: Cancellations made before 6 months are subject to a one-time $997 early termination fee to cover onboarding and member benefits already provided.

All Other Memberships: Cancellations made before 6 months are subject to a one-time $299 early termination fee for the same reason.

You can reach our membership support team by texting the office line or emailing [email protected]. We’re happy to answer questions, update your plan, or help you make the most of your membership benefits.